7 in 2011 Customer Service Program:  It’s been six months since we went through Customer Service training and showed everyone the seven commitments we drafted and posted in all our offices. Since the training, 223 cards have been received. All areas of the Authority are receiving exceptional ratings, most scoring 3 out of 3 with the lowest average being 2.81 out of 3. We’ve also noticed that more than half of all employees have been mentioned in these cards!

Some comments that we have received are:

Landlord Workshop: Couldn't have been better. Leader was patient, informative, answered every question and helped change my father's mind regarding his unpleasant exposure to Section 8 decades ago. Because of this we're preparing to qualify some of our apartments for Section 8.

Public Housing tenant: you could not have served me any better

Section 8 tenant: She was very nice person, on time with appointment, very courteous and respectful person

Development: an exceptionally well trained professional who generously gave her time to me to assist. HRHA should consider itself lucky to have her on staff

Non-Public Housing tenant: He is always there, especially during an emergency to assist, with professional and courteous help, seeing the resident that's in need all the way through their crisis.

Section 8 resident: You can't help it…it's just your nature to be kind and generous and I am just so grateful! Thank you. God bless & thank you sooo much

A warm welcome is extended to Ronald Jackson, who was selected by the Board of Commissioners to serve as Executive Director. He served four years in the United States Army, holds a Bachelor's degree in Business Admin from the University of Cincinnati and a Masters degree in Public Administration from Old Dominion University. He has worked in the housing industry for over 18 years and his vast knowledge and background includes redevelopment, finance, public housing, Section 8, and general administration.  He has worked locally for both the Chesapeake and Suffolk Redeveopment and Housing Authority's as well as the Virginia Beach Community Development Corporation.  Prior to joining HRHA he served as Deputy Executive Director for the Lucas Metropolitan Housing Authority in Toledo, Ohio.

The 2011 Section 8 Administrative Plan is now available online (1.6 megabyte download).

IMPORTANT NOTE: The new address of our Administrative office is 1 Franklin Street, Suite 603

Public Housing Applications - Applications for housing can be downloaded, printed and filled.  Below you will find one for each of our communities as well as a form to let us know if your information later changes.

• Langley Village

• Lincoln Park

• North Phoebus

• An Applicant Update form is also available if your information later changes

We now offer free Direct Deposit for our landlords.  Please download, fill out, and mail the form with a voided check (checking account) or deposit slip (savings account) attached to enroll.

View our online slideshow with photos of 50 years of HRHA history!

The Frequently Asked Questions related to our Public Housing Waiting List have been updated.

We now have site-based waiting lists for public housing.  This means that your expected waiting time will vary depending on the community or communities you select.  Estimated wait times are:

• Lincoln Park, 6 months - 3 years

• Langley Village, 3 - 12 months

• North Phoebus, 12 month - 4 years

HUD SUBSIDIZED UNITS -- A document containing a list of properties that participate in the Section 8 program are now available by clicking here.  The document also includes emergency contact resources and other housing authorities in the Hampton Roads area.